Support
How can we help?
Darb Umrah is not released yet: it is in an invite-only pilot. The answers below cover the most common questions, and pilot testers can contact us at the address below.
Contact
Reach us through support@darbumrah.com. In the app, you can also write to us from Contact us in Settings, and read our replies there.
To delete your account, see how to delete your Darb Umrah account, in the app or by email.
This is not an emergency service. If you or someone with you is in danger or unwell, contact the local emergency services straight away.
We cannot give religious rulings. For questions about your Umrah, ask a qualified scholar.
A few things to know
Common questions.
Is Darb Umrah available to download?
Not yet. Darb Umrah is in an invite-only pilot and is not in the App Store or Google Play. It is in development for iPhone, Android and the web. Links to the App Store and Google Play will appear here only once the listings are live.
Do I need to pay to follow Umrah?
No. The full journey, manual Tawaf and Sa’i counting, downloaded guidance, daily prayer times, trips and day-by-day planning are planned as free essentials. The optional AI trip assistant uses AI credits, and every new adult account gets 10 free.
Does the group pass include AI credits?
No. It covers paid group features for the people on one trip. AI credits are bought separately.
What does one AI credit cover?
One successful practical AI action: a new itinerary you ask for, a substantial AI revision, or a personalised packing or preparation list. Reading, editing by hand and saving use none, and a request that fails uses none. Credits you buy never expire.
What works without internet?
Downloaded guidance and duas, your ritual progress and saved trip essentials (some duas have recordings you can download). Maps and directions, location sharing and AI need a connection. Offline navigation is not a launch feature.
Can it count Tawaf and Sa’i automatically?
You count by hand, on your phone or from an Apple Watch (a Wear OS watch app is coming), and that always works. Any location-assisted suggestion must pass testing and be confirmed by you. One Tawaf is seven rounds, and it is only one part of the complete Umrah.
Can I book Rawdah visits, taxis or shuttles?
Not in the app. A Rawdah visit needs a Nusuk permit for each person, and the app’s Book on Nusuk button takes you there. The Prophet’s Mosque, Quba, Uhud and Al-Baqi need no booking; Al-Baqi has set visiting times that can change, so check locally. The app saves visit and transport details and can point you to the relevant operators or official services. It does not make bookings or guarantee appointments.
Does it support Madinah and travelling with family?
Madinah, yes: the guide covers the Prophet’s Mosque, Rawdah, Quba, Uhud and Al-Baqi, separately from completing Umrah. Family accounts are planned: the pilot is for adults only (18 or over). Children will use guardian-managed access where required, and child accounts open only once eligibility and verification are ready.
Can I take my data with me, or delete it?
Yes. In the app you can export everything we hold about you, or delete your account, with 14 days to change your mind. If you sign in with a Darb account, you can delete only your Darb Umrah data and keep the Darb account.