Support
How can we help?
Darb Umrah is not released yet, so there is no app to support today. The answers below cover the most common questions.
Contact
Reach us through a support email address, which will be published here before the app or waitlist opens.
This is not an emergency service. If you or someone with you is in danger or unwell, contact the local emergency services straight away.
We cannot give religious rulings. For questions about your Umrah, ask a qualified scholar.
A few things to know
Common questions.
Is Darb Umrah available to download?
Not yet. The app is in development for iPhone, Android and the web. Links to the App Store and Google Play will appear here only once the listings are live.
Do I need premium to follow Umrah?
No. The full journey, manual Tawaf and Sa’i counting, downloaded guidance and daily prayer times are planned as free essentials. Premium adds detailed personal planning and practical AI.
Does the group pass include premium for everyone?
No. It covers paid group features for the people on one trip. Individual premium and its AI allowance are bought separately.
What counts as an AI action?
A new itinerary you ask for, a substantial AI revision, or creating a personalised packing or preparation list. Reading, editing by hand and saving use none. Premium includes 20 successful actions each month, on the annual plan too, and unused actions do not roll over.
What works without internet?
Downloaded guidance and audio, your ritual progress and saved trip essentials. Live navigation, location sharing and AI need a connection. Offline navigation is not a launch feature.
Can it count Tawaf and Sa’i automatically?
You count by hand, and that always works. Any location-assisted suggestion must pass testing and be confirmed by you. One Tawaf is seven circuits, and it is only one part of the complete Umrah.
Can I book Rawdah visits, taxis or shuttles?
No. The app saves visit and transport details and can point you to the relevant operators or official services. It does not make bookings or guarantee appointments.
Does it support Madinah and travelling with family?
Both are planned. Madinah guidance is separate from completing Umrah. Children will use guardian-managed access where required, and child accounts open only once eligibility and verification are ready.