In the phone app
- Open Settings, then Account & profile.
- Choose Delete account, at the foot of the page, then Request deletion.
- If you last signed in more than 15 minutes ago, the app asks you to sign in again first, so that only you can delete your account.
On the web
Sign in at app.darbumrah.com, open Settings, then Account & profile, and choose Delete account.
If you sign in with a Darb account
In the same place you can delete only your Darb Umrah data and keep the Darb account for the other Darb apps, or delete the whole Darb account on its own page (account.darblabs.com). Deleting the Darb account ends your sign-in for every Darb app, and also erases what Darb Umrah holds for you.
Without the app
Email us at support@darbumrah.com from the email address you use for Darb Umrah, and say that you want your account deleted. If you write from another address, we first ask you to confirm from your account's address, so that nobody else can delete your account. We then make the deletion request for you, and confirm it by email. It is free, and we reply within one month.
What happens next
You have 14 days to change your mind: cancel in the same place in the app, or email us. After that we erase your account and its records: your sign-ins, your Umrah progress, your trips, your place in groups, the totals you shared, the trip assistant's drafts and your AI credits, your support conversations and the content reports you sent. If you organise a group that still has other members, we ask you to hand it to another organiser first. The next time Darb Umrah opens on your phone with a connection, the phone erases what it holds for your account too.
What we keep, and for how long
- A record that the deletion request existed and was completed, and our operators' audit log: two years.
- A coded marker made from your email address (it cannot be turned back into the address), so that starter credits are given only once: two years after we delete your account.
- Records of any purchase, which the law requires us to keep. Purchases are not offered in the app yet.
- Emails you send to support, including a deletion request: up to two years after the conversation ends.
- Backups: our database provider keeps a short restore window, after which deleted information is gone from backups too.
Anonymous usage counts, crash reports and how you use the app, if you switched them on, are not linked to you, so there is nothing of yours in them to delete. What the trip assistant sent to Anthropic is deleted by Anthropic within 30 days (up to two years if flagged under its usage rules).
The app privacy notice explains everything we keep and why.